Independent review · checked November 2026
This Richard Casino review covers an online casino that opened in March 2023 on the SoftSwiss platform and runs an Australian locale with AUD accounts. The welcome bonus is spread over five deposits, pays up to $5,000 plus 500 free spins, and carries 40× wagering. Here is what the terms actually say, including the parts the promo banners skip.
The short version
Licence, bonus mechanics, catalogue and cashier rules, in the order most players check them.
The operator, Metlait SRL in Costa Rica, holds an e-gaming licence from the Tobique Gaming Commission in Canada. The commission's public register lists Metlait for B2C activity until 16 April 2027. No Australian licence is involved.
Each deposit gets a match of 100%, 50%, 75%, 50% or 100% up to $1,000, with 100 free spins attached to every step. The minimum qualifying deposit is $30 and the wagering requirement is 40×.
Casino Guru counts 160 providers in the lobby, from Pragmatic Play and Evolution to Booongo and Belatra. NetEnt and Amatic titles are restricted for Australian accounts, so the local catalogue is smaller than the international one.
The terms give a 72-hour window from approval, a $15,000 weekly cap and one payout per day. The About Us page promises 24 hours and the FAQ says instant, so treat the terms as the binding version.
Visa, Mastercard, Maestro, Apple Pay, MiFinity, JET, bank transfer and Crypto Processing. Platform fees are 0%, and the Australian cashier shows limits in dollars.
The full lobby runs in a phone browser and can be added to the home screen. The bonus rules mention an app offer capped at $35 cashout, but the public app page is empty and we list no APK download.
Chat is staffed around the clock and email goes to [email protected]. Support languages are English and Arabic rather than a dedicated Australian desk.
The welcome package
Five steps, one bonus at a time. The promo banners and the bonus rules name different slots, so the table below follows the rules.
Deposit breakdown
The fine print
The numbers that decide whether an offer is worth taking:
Activation
Every week
What existing players can actually claim after the welcome pack runs out.
Monday
The Richard Casino cashback is calculated on net slot losses for the week, with a $10 minimum and 5× wagering. The bonus terms list a separate Monday payout slot for Australian accounts, and the reward has to be claimed within three days.
Tuesday
Three deposit tiers ($50, $80 and $120) release 50, 80 or 150 spins. Enter the code in the cashier before you deposit.
Weekend
Runs from 00:01 on Saturday to 23:59 on Sunday, minimum deposit $45, and the bonus has to be used within seven days of activation.
Once a year
The code arrives by email on your birthday. The minimum deposit is $45 and the offer can be taken once a year, so the email address on the account has to be real.
Loyalty draw
Every $45 in bets earns a ticket, with 55 prize tickets per draw and a 3,000 free-spin pool. Cash prizes carry 3× wagering, spins carry 40×, and the draw refreshes every two weeks.
All offers in one place
Wagering, deposit minimums and eligible pokies for the casino's own promotions, including the VIP days and the Fortune Wheel tiers.
Getting started
Registration takes a couple of minutes. Verification is the step that decides how fast the first payout leaves.
You need an email address, a password and your date of birth. Pick Australia in the country list and the currency changes to AUD. Players must be 18 or over, and bonuses are unavailable in Sweden, Poland and Finland.
Cards, Apple Pay, MiFinity and JET settle immediately. Crypto arrives after network confirmation, which usually takes minutes. Bank transfer takes three to five business days, and the welcome pack needs $30 on each of the five deposits.
Photo ID and proof of address are checked before a payout leaves the account. Requests stay pending until verification is complete, and the terms say an account is blocked if the casino cannot reach the player within two weeks.
The floor
Six categories, one lobby, and a demo button on most tiles.
The Australian locale renames the slots tab POKIES and keeps the same catalogue: new releases, popular titles, bonus-buy games and a filter for titles that count towards wagering.
Megaways mechanics and jackpot titles sit in the same lobby. Progressive jackpot wins are excluded from the 24-hour win cap that applies to the account; VIP accounts get a higher ceiling.
Live blackjack, roulette, baccarat, dice and game-show tables, streamed from studios rather than generated by software. Table limits are published on each table, so check the minimum before sitting down.
Table games carry lower wagering contributions than pokies, and the terms put non-slot play at three times the deposit for withdrawal purposes. Check the contribution table before grinding a bonus on blackjack.
Faster formats sit alongside the pokies: crash games, instant-win titles, keno and scratch cards. They are handy for short sessions, and unhelpful for clearing 40× wagering quickly.
Most tiles in the lobby have a DEMO button, so a game can be opened in free play before you register. Demo mode is also the honest way to test whether a slot's pace suits you.
The studios
Around 160 providers supply the lobby. Two well-known names do not reach Australia.
NetEnt and Amatic titles are restricted for Australian players in the operator's own terms. Any listing that promises the full NetEnt range to an AU account is out of date.
Cashier
Zero platform fees, a 72-hour processing window and a weekly cap that most listings omit.
Deposits
Withdrawals
Step by step
What the terms add
| Clause | What it means |
|---|---|
| Dormant account | A monthly dormancy fee is taken from the balance after 12 months without activity |
| Claims window | Any legal claim must be filed within one year |
| Disputes | Arbitration in Costa Rica; EGIS handles alternative dispute resolution |
On the go
No download needed for the full lobby. What the app claims are worth is a separate question.
Pokies, live tables and the cashier all load in Safari or Chrome. The AU locale keeps the POKIES tab and AUD balance, and the layout is built for a touch screen rather than a scaled desktop page.
On iPhone, use Share and then Add to Home Screen. On Android Chrome, open the three-dot menu and choose Install app or Add to Home screen. It opens like an app and keeps your session.
Bonus rules mention free spins for installing the app with notifications on, capped at a $35 cashout. The operator's public app page is empty, and we do not link to third-party APK files.
Read the mobile guideTrust & safety
The licence, the company, the gaps, and what independent reviewers report.
Licence
The licence is issued in Canada to Metlait SRL. The commission's register confirms the company and its B2C expiry date but does not publish licence numbers, so the number itself cannot be cross-checked.
Company
The company is named in the footer and in clause 1.1 of the terms, version 1.0, effective 15 April 2026. Older reviews naming Hollycorn N.V. and a Curaçao licence describe the previous operator, not the current one.
Fairness
Richard Casino does not publish return-to-player figures on its site. Each game's maths comes from its provider, and the in-game information panel is the only reliable source for RTP.
Control
Limits can be set for deposits, losses and bets by day, week or month. Cooling-off runs for 1 week, 1 month, 3 months or 6 months; self-exclusion for 6, 9 or 12 months or indefinitely. The terms admit limits and self-exclusion may not apply to crypto deposits.
Reputation, including the parts that are not flattering
Casino Guru gives Richard Casino a Safety Index of 8.5, which it classifies as high, and notes a low value of denied payouts. On the same platform a complaint filed on 9 November 2026 was still open over a delayed withdrawal. Trustpilot reviews from November 2026 include several one-star accounts of unpaid winnings and closed accounts. We publish the score and the complaints together, because either one alone is a misleading picture. The reviews page breaks down each source, its date and how much weight we give it.
Help desk
Two channels, one language pair, and the questions worth asking first.
The Richard Casino live chat is the fastest route for payment and verification questions. Ask for the reason a withdrawal is pending, in writing, so you have a record. Support is available in English and Arabic.
Open live chatEmail [email protected] with your username, the transaction ID and dates. The help centre covers bonuses, verification and payment methods, which is often quicker than waiting for a reply.
Go to supportIf a complaint cannot be resolved, the terms point to EGIS as the alternative dispute resolution provider under Tobique Gaming Commission rules. Legal disputes go to arbitration in Costa Rica.
Gambling help servicesQuestions
Licence, bonuses, verification and the questions the promo pages do not answer.
No. The operator holds a Tobique Gaming Commission licence from Canada, number 0000064, issued to Metlait SRL. Richard Casino Australia accounts are opened in AUD through the Australian locale, but online casino games are restricted for Australian customers under the Interactive Gambling Act 2001, and the Tobique licence does not provide Australian consumer protection. An AUD account is not local regulation.
The operator's FAQ states that no systematic no-deposit bonuses are issued. One-off drops do appear in promotional emails and account notifications, but there is no standing code, and no public offer we could verify in November 2026. Any page advertising a guaranteed $100 or $500 no-deposit code for this brand is not quoting the operator's terms.
40× the bonus amount, and 40× free-spin winnings. A $100 bonus therefore needs $4,000 in bets before it can be withdrawn, with a maximum bet of $8 and seven days to finish. Free spins expire after three days of play-through, and the bonus itself is valid for 14 days.
The bonus rules require $30 per qualifying deposit. In the AUD cashier, cards, Apple Pay and MiFinity start at $20, JET starts at $85, and crypto starts at 100 µBTC or 10 mETH. The withdrawal minimum in the terms is $30, though the cashier sets its own floor per method.
The Richard Casino withdrawal time in the terms is 72 hours from approval. The About Us page promises up to 24 hours, and the FAQ calls payouts instant. Those three statements do not match. The weekly limit is $15,000, only one withdrawal is allowed per day, and verification has to be complete before money leaves the account.
Not to open an account. Verification is requested before a first withdrawal, and payouts stay pending until documents are accepted. Expect a photo ID, proof of address, and in some cases a second document or a phone call. Players depositing in Bitcoin have to verify before they play, according to the terms.
No. Both providers are restricted for Australian players in the operator's terms, alongside a longer list for other countries. The lobby still carries around 160 providers, including Pragmatic Play, Evolution, Booongo and BGaming, but a review promising the full NetEnt range to an AU account is describing a different market.
Yes. Most games in the lobby have a demo button that opens free play without an account. Demo mode uses play money, so it shows the mechanics and pace but not what a session would cost at your chosen stake.
Yes. Richards Casino and Casino Richard are two ways players write the same brand, and both lead to the same account terms and AUD balance. The operator is Metlait SRL, and the licence is Tobique 0000064.
Yes. Once signed in and funded in AUD, the POKIES, live and table tabs open real-money games; demo mode uses play money. Richard Casino real money play uses the same account and cashier as the browser lobby.